AirAsia Recruitment 2024

Do you thrive in a fast-paced environment and enjoy providing exceptional support? If so, then a career as a Back Office Assistant at AirAsia, a leading low-cost carrier known for its innovation and extensive network, could be the perfect opportunity for you. In this dynamic role, you'll play a vital role in ensuring the smooth operation of our back-office functions, contributing to the success of our daily operations.

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The beauty of this role? You can apply from anywhere in India as it's remote!

Summary

As a Back Office Assistant at AirAsia, you'll be a pillar of our back-office team, providing comprehensive support across various departments. You'll wear many hats, handling administrative tasks, managing data, and ensuring efficient communication channels. From processing flight documentation to assisting with customer inquiries and maintaining accurate records, you'll be the glue that keeps things running smoothly.

Your success will hinge on your ability to prioritize tasks effectively, manage your time efficiently, and adapt to a fast-paced environment. You'll be a problem-solver, adept at identifying and resolving issues independently while collaborating effectively with colleagues across different departments.

Key Responsibilities

• Provide comprehensive administrative support to various departments, including reservations, ticketing, and operations.
• Process flight documentation accurately and efficiently, ensuring adherence to all regulations and safety standards.
• Manage and maintain databases, keeping information organized and up-to-date.
• Assist with customer inquiries via phone, email, or chat, providing prompt and courteous service.
• Prepare reports and presentations to support various departments.
• Liaise with internal and external stakeholders to ensure clear communication and efficient information flow.
• Manage travel documents (passports, visas) and ensure they meet all regulatory requirements.
• Perform other administrative duties as assigned, maintaining a flexible and adaptable approach.

Required Skills and Qualifications

• High school diploma or equivalent (For freshers, strong academic performance and demonstrably exceptional organizational skills will be considered).
• Minimum of 6 months of experience in a customer service or administrative role (For freshers, relevant internship experience or exceptional performance in projects requiring organization and attention to detail can be considered).
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with colleagues and customers.
• Proficiency in computer applications, including Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to learn new software.
• A keen eye for detail and a commitment to accuracy in all tasks performed.
• The ability to work independently and as part of a team, demonstrating a collaborative and helpful spirit.

Experience

This role is open to both experienced administrative professionals and enthusiastic fresh graduates. For experienced individuals, a minimum of 6 months of demonstrably successful experience in a customer service or administrative role is preferred. However, highly motivated recent graduates with strong organizational skills, a willingness to learn, and a positive attitude will also be considered.

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Why Join AirAsia

At AirAsia, you'll join a dynamic and innovative company that's revolutionizing air travel across Asia. You'll have the opportunity to work in a fast-paced environment, contribute to the success of a growing airline, and be part of a team dedicated to providing exceptional customer service.

We offer a competitive compensation and benefits package, along with a positive and supportive work environment that fosters professional growth and development. You'll be encouraged to develop your skills, take initiative, and contribute to a fun and collaborative work culture.

Benefits and Work Environment

AirAsia is committed to creating a positive and inclusive work environment for its employees. You can expect:

• Competitive salary and benefits package
• Opportunities for professional development and training
• A dynamic and collaborative work culture
• The chance to be part of a leading low-cost carrier in Asia
• Work-life balance

Application Process

To apply, please submit your resume and cover letter online. In your cover letter, highlight your relevant skills and experience, and explain why you're interested in this role at AirAsia.

Motivate to Join

If you're a highly organized and detail-oriented individual with a passion for multitasking and providing excellent customer service, then a career as a Back Office Assistant at AirAsia could be the perfect opportunity for you. Join our team and be part of the exciting world of aviation!

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