Position title
Cipla Recruitments - Freshers Jobs - Jobs Alerts - Help Desk Posts
Job Location
Chinchbunder, Mumbai, Maharashtra, 400009, India




Base Salary
USD12-USD20 Per hour
Qualifications

12th passed/ Graduate

Employment Type
Full-time




 

Description

Cipla Recruitment

Cipla is seeking a highly motivated and customer-centric individual to join our team as a Help Desk Support Specialist. As a key member of our IT support team, you will play a crucial role in ensuring seamless technology assistance to our employees. If you are passionate about providing top-notch support, troubleshooting technical issues, and contributing to a collaborative work environment, we invite you to apply.

Cipla Jobs Near Me

Responsibilities:

  • First-line Support: Act as the first point of contact for all IT-related queries and issues, providing timely and effective solutions to ensure minimal disruption to the end-users' workflow.
  • Troubleshooting: Diagnose and resolve hardware and software issues, escalating more complex problems to the appropriate teams while maintaining clear communication with end-users regarding issue resolution timelines.
  • Documentation and Knowledge Sharing: Create and update user guides, FAQs, and troubleshooting documentation. Share insights and common issues with the team to enhance overall support efficiency.

   

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Cipla Careers

Skills:

  • Technical Proficiency: Strong understanding of IT systems, hardware, and software, with the ability to troubleshoot issues related to operating systems, applications, and peripherals.
  • Communication Skills: Excellent verbal and written communication skills are essential. The ability to convey technical information in a clear and understandable manner to non-technical users is crucial.
  • Customer Service Orientation: A customer-centric approach with a commitment to delivering exceptional service. Patience, empathy, and the ability to handle challenging situations with professionalism are key.

   

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Important Links

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Date posted
February 1, 2024
Valid through
August 31, 2024
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Position: Cipla Recruitments - Freshers Jobs - Jobs Alerts - Help Desk Posts

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