Jio Recruitment 2023

Job Title: Customer Experience Agent Location: Goraguntepalya, Bangalore Reports To: Team Lead Summary:

We are looking for a highly motivated and customer-oriented Customer Experience Agent to join our team in Goraguntepalya, Bangalore. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

• Provide excellent customer service to Jio customers via phone, email, and chat
• Resolve customer inquiries and complaints in a timely and efficient manner
• Upsell and cross-sell Jio products and services
• Gather customer feedback and use it to improve customer service
• Work with other departments to ensure a smooth and efficient customer experience

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Skills:

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent customer service skills
• Ability to remain calm and professional under pressure