Job Description: Customer Relationship Executive at Indigo
Location: APHB Colony Moulali, Hyderabad
Position Overview: Indigo Airlines is seeking a proactive and customer-oriented Customer Relationship Executive to join our team in Hyderabad. As a Customer Relationship Executive, you will be responsible for managing customer relationships, addressing their queries and concerns, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to providing exceptional customer service.
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- Passenger Assistance: Provide courteous and efficient assistance to passengers throughout their travel journey, including check-in, boarding, and arrival processes. Ensure compliance with safety and security regulations. Handle passenger inquiries, concerns, and special requests in a prompt and professional manner.
- Baggage Handling: Assist passengers with baggage check-in, tracking, and claim processes. Ensure accurate tagging, handling, and delivery of baggage. Resolve baggage-related issues promptly, ensuring customer satisfaction.
- Customer Engagement: Interact with passengers in a friendly and helpful manner, creating a positive and welcoming environment. Proactively engage with passengers to anticipate their needs and provide personalized assistance. Uphold Indigo's brand values by delivering exceptional service at all times.
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Skills and Qualifications:
- Customer Focus: Passionate about delivering outstanding customer service. Strong interpersonal and communication skills to engage effectively with passengers from diverse backgrounds. Ability to remain calm and empathetic in challenging situations.
- Adaptability and Resilience: Ability to thrive in a fast-paced and dynamic environment. Flexibility to work in shift schedules, including weekends and holidays, as per the airline's operational requirements. Resilience to handle the pressures of the job and maintain a positive attitude.
- Team Player: Strong team player with the ability to work collaboratively and support colleagues. Willingness to assist in various tasks as needed. Positive attitude and willingness to learn from others.