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Job Description: Customer Relationship Executive at Indigo

Location: APHB Colony Moulali, Hyderabad

Position Overview: Indigo Airlines is seeking a proactive and customer-oriented Customer Relationship Executive to join our team in Hyderabad. As a Customer Relationship Executive, you will be responsible for managing customer relationships, addressing their queries and concerns, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to providing exceptional customer service.

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Responsibilities:

1. Passenger Assistance: Provide courteous and efficient assistance to passengers throughout their travel journey, including check-in, boarding, and arrival processes. Ensure compliance with safety and security regulations. Handle passenger inquiries, concerns, and special requests in a prompt and professional manner.
2. Baggage Handling: Assist passengers with baggage check-in, tracking, and claim processes. Ensure accurate tagging, handling, and delivery of baggage. Resolve baggage-related issues promptly, ensuring customer satisfaction.
3. Customer Engagement: Interact with passengers in a friendly and helpful manner, creating a positive and welcoming environment. Proactively engage with passengers to anticipate their needs and provide personalized assistance. Uphold Indigo's brand values by delivering exceptional service at all times.

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Skills and Qualifications:

1. Customer Focus: Passionate about delivering outstanding customer service. Strong interpersonal and communication skills to engage effectively with passengers from diverse backgrounds. Ability to remain calm and empathetic in challenging situations.
2. Adaptability and Resilience: Ability to thrive in a fast-paced and dynamic environment. Flexibility to work in shift schedules, including weekends and holidays, as per the airline's operational requirements. Resilience to handle the pressures of the job and maintain a positive attitude.
3. Team Player: Strong team player with the ability to work collaboratively and support colleagues. Willingness to assist in various tasks as needed. Positive attitude and willingness to learn from others.