Samsung Recruitment 2023

Job Title: Customer Relationship Executive

Job Description:

We are excited to announce a rewarding opportunity to join Samsung as a Customer Relationship Executive in Anandnagar, Hyderabad. As a Customer Relationship Executive, you will be responsible for building and maintaining positive relationships with customers, providing excellent service, and addressing their inquiries and concerns. This role requires strong interpersonal skills, problem-solving abilities, and a customer-centric mindset.

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Responsibilities:

1. Customer Service: Interact with customers in a friendly and professional manner, both in person and over the phone. Address customer inquiries, complaints, and requests promptly and accurately. Provide product information and assistance, guiding customers to make informed decisions. Strive to exceed customer expectations and ensure customer satisfaction.
2. Relationship Management: Build and maintain long-term relationships with customers. Understand their needs, preferences, and buying behavior. Proactively engage with customers to offer personalized solutions and product recommendations. Regularly follow up with customers to ensure their satisfaction and address any ongoing concerns.
3. Complaint Resolution: Handle customer complaints and escalations with empathy and professionalism. Investigate issues, analyze root causes, and propose appropriate solutions. Collaborate with internal teams to resolve complex problems and ensure timely resolution. Document and report customer feedback and recurring issues for process improvement.

Skills and Qualifications:

1. Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and convey information clearly. Active listening skills to understand customer needs and concerns. Proficiency in multiple languages will be advantageous.
2. Customer Focus: Passionate about delivering exceptional customer service. Empathetic and patient in dealing with customer inquiries and complaints. Ability to handle challenging situations with a positive and solution-oriented approach.
3. Problem-Solving Abilities: Strong problem-solving and decision-making skills to address customer concerns effectively. Ability to think on your feet, analyze situations, and propose appropriate solutions. Willingness to escalate issues when necessary.