Myntra Recruitment

Myntra, India's leading fashion e-commerce platform, is seeking a passionate and customer-centric Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their satisfaction throughout their shopping journey.

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Responsibilities:

Respond to customer inquiries and complaints via phone, email, and social media in a timely and professional manner.
Research and provide accurate information on products, orders, return policies, and other customer concerns.
Resolve customer issues efficiently, fostering positive relationships and building brand loyalty.
Proactively identify and escalate complex matters to the appropriate team members for further assistance.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport and empathy.
Strong problem-solving and analytical skills, with a focus on finding solutions and exceeding customer expectations.
Proficiency in written and spoken English, with a keen eye for detail and accuracy.
Ability to work effectively in a fast-paced, deadline-driven environment.
A passion for fashion and understanding of current trends (a plus).

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