Samsung Recruitment 2023

Job Title: Customer Service Supervisor

Location: Antop Hill, Mumbai

Job Description:

We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Supervisor at Samsung in Antop Hill, Mumbai. As a Customer Service Supervisor, you will play a crucial role in ensuring the delivery of exceptional customer service and managing a team of customer service representatives. This is an exciting opportunity to lead a team and contribute to enhancing customer satisfaction.

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Responsibilities:

1. Customer Support: Interact with customers to address their inquiries, concerns, and service requests via various channels such as phone, email, or chat. Provide accurate and timely information about Samsung products, services, warranties, and troubleshooting solutions. Ensure customer satisfaction by resolving issues effectively and efficiently.
2. Issue Resolution: Investigate and analyze customer issues, identifying root causes and proposing appropriate solutions. Collaborate with cross-functional teams, including technical support and product specialists, to resolve complex customer problems. Escalate unresolved issues to higher-level support as necessary.
3. Product Knowledge: Maintain a deep understanding of Samsung's product portfolio, staying updated on the latest features, specifications, and troubleshooting techniques. Continuously enhance product knowledge through training and self-learning to provide accurate and helpful information to customers.

Skills and Qualifications:

1. Customer Service Excellence: Strong customer-centric mindset with a commitment to delivering exceptional service experiences. Excellent verbal and written communication skills to interact professionally and empathetically with customers. Active listening skills to understand customer needs and provide effective solutions.
2. Problem-solving Abilities: Strong analytical and problem-solving skills to assess customer issues, identify root causes, and propose appropriate resolutions. Ability to remain calm and focused under pressure while handling multiple customer inquiries simultaneously.
3. Technical Aptitude: Basic understanding of consumer electronics, mobile devices, and technology trends. Familiarity with common troubleshooting techniques and tools. Ability to learn new technologies quickly.