Samsung Recruitment 2023

The Customer Success Associate is responsible for ensuring that Samsung customers are successful in using Samsung products and services. This includes providing support to customers, identifying and resolving customer issues, and providing feedback to Samsung product teams. The Customer Success Associate also works with other departments to ensure that Samsung's customer success initiatives are aligned with the company's overall goals.

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Responsibilities:

• Provide support to customers via phone, email, and chat
• Identify and resolve customer issues
• Provide feedback to Samsung product teams
• Work with other departments to ensure customer success initiatives are aligned with the company's overall goals
• Track and analyze customer satisfaction data
• Develop and execute customer success plans

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Skills:

• Excellent customer service skills
• Problem-solving skills
• Communication skills
• Teamwork skills
• Computer skills
• Knowledge of Samsung products and services