Jio Recruitment 2023

Job Description: Help Desk

Location: Amruthahalli, Bangalore

We are pleased to announce an exciting opportunity to join Jio as a Help Desk representative in Amruthahalli, Bangalore. As a Help Desk representative, you will be the first point of contact for customers seeking assistance with Jio services and products. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

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Responsibilities:

1. Customer Support: Provide prompt and courteous assistance to customers via phone, email, or chat. Address customer inquiries, troubleshoot technical issues, and resolve problems effectively. Ensure a positive customer experience by providing accurate and timely information.
2. Issue Resolution: Identify and diagnose customer issues by actively listening and asking relevant questions. Escalate complex issues to appropriate teams for further investigation and resolution. Track and follow up on customer cases to ensure timely resolution and customer satisfaction.
3. Product Knowledge: Develop a comprehensive understanding of Jio's services, products, and features. Stay updated with the latest offerings and updates to provide accurate information to customers. Provide guidance on product usage, troubleshooting steps, and self-service options.

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Skills and Qualifications:

1. Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and provide clear instructions and explanations. Active listening skills to understand customer needs and concerns. Proficiency in multiple languages will be advantageous.
2. Customer Focus: Customer-centric mindset with a passion for delivering exceptional service. Ability to empathize with customers, understand their perspectives, and provide appropriate solutions. Patience and professionalism in handling challenging customer situations.
3. Technical Aptitude: Basic technical knowledge and familiarity with smartphones, mobile networks, and related technologies. Ability to troubleshoot common device and connectivity issues. Willingness to learn and adapt to new technologies and software applications.