Position title
Indigo Recruitment 2023 - Free Job - Customer Support Engineer Post
Job Location
Dada Ghosh bhawan, Delhi, Central Delhi, 110008, India




Base Salary
USD24,600-USD28,100 Per month
Qualifications

Graduate

Employment Type
Full-time




 

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Description

Indigo Recruitment 2023

IndiGo, a leading Indian airline, is seeking a highly motivated and customer-centric Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will play a crucial role in providing exceptional support to our valued passengers, ensuring their satisfaction and loyalty.




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Responsibilities:

  • Handle customer inquiries, complaints, and feedback through various channels, including telephone, email, and social media.
  • Resolve customer issues promptly and efficiently, ensuring adherence to company policies and procedures.
  • Provide accurate and up-to-date information to customers regarding IndiGo's products, services, and policies.
  • Go the extra mile to exceed customer expectations and foster positive customer relationships.
  • Identify and implement customer service initiatives to enhance customer satisfaction and loyalty.
  • Contribute to the continuous improvement of customer service processes and procedures.



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Skills:

  • Strong understanding of customer service principles, practices, and techniques.
  • Exceptional customer service skills, with the ability to handle difficult situations with empathy and professionalism.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite and customer service software tools.
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Date posted
December 14, 2023
Valid through
March 31, 2024
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Position: Indigo Recruitment 2023 - Free Job - Customer Support Engineer Post

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