Indigo Recruitment 2023

IndiGo, a leading Indian airline, is seeking a highly motivated and customer-centric Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will play a crucial role in providing exceptional support to our valued passengers, ensuring their satisfaction and loyalty.

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Responsibilities:

• Handle customer inquiries, complaints, and feedback through various channels, including telephone, email, and social media.
• Resolve customer issues promptly and efficiently, ensuring adherence to company policies and procedures.
• Provide accurate and up-to-date information to customers regarding IndiGo's products, services, and policies.
• Go the extra mile to exceed customer expectations and foster positive customer relationships.
• Identify and implement customer service initiatives to enhance customer satisfaction and loyalty.
• Contribute to the continuous improvement of customer service processes and procedures.

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Skills:

• Strong understanding of customer service principles, practices, and techniques.
• Exceptional customer service skills, with the ability to handle difficult situations with empathy and professionalism.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and customer service software tools.