Indigo Recruitment 2023

The Customer Success Associate is responsible for providing ongoing support to Indigo's customers. This includes answering customer questions, resolving customer issues, and providing customer training. The ideal candidate will have strong customer service skills, the ability to work independently and as part of a team, and the ability to learn quickly and adapt to new challenges.

Indigo Careers

Responsibilities:

• Answer customer questions via phone, email, and chat.
• Resolve customer issues.
• Provide customer training.
• Work with other Customer Success Associates to ensure that customer needs are met.
• Stay up-to-date on Indigo products and services.
• Escalate customer issues to the appropriate team or department.
• Document customer interactions.
• Track customer satisfaction levels.
• Identify and implement ways to improve the customer experience.

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Skills:

• Strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to learn quickly and adapt to new challenges.
• Familiarity with Indigo products and services.
• Proficient in Microsoft Office Suite.