Indigo Recruitment 2024

Indigo is looking for highly motivated and customer-oriented Customer Service Supervisors to join our team. The ideal candidate will be responsible for overseeing and leading a team of customer service representatives in providing excellent customer service to Indigo customers. We are looking for someone with strong leadership and management skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

• Oversee and lead a team of customer service representatives in providing excellent customer service to Indigo customers
• Develop and implement customer service procedures and standards
• Train and mentor customer service representatives
• Monitor and evaluate the performance of customer service representatives
• Resolve customer complaints and escalations
• Work with other departments to ensure a smooth and efficient customer experience

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Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to motivate and inspire a team
• Strong problem-solving and analytical skills
• Deep understanding of the aviation industry and customer service principles
• Experience in using a variety of CRM and customer service tools and technologies