Jio Recruitment 2023-24

Jio is seeking a customer-centric and empathetic Customer Care Agent to join our team. As a Customer Care Agent, you will be the primary point of contact for our valued customers, providing them with exceptional support and resolving their issues promptly. You will be responsible for handling a high volume of inquiries, complaints, and feedback through various channels, including phone, email, and chat.

JIO Jobs Near Me

Responsibilities:

• Respond to customer inquiries, complaints, and feedback in a timely and professional manner
• Listen attentively to customer concerns and identify the root cause of their issues
• Provide accurate and helpful information to customers, ensuring they understand our products, services, and policies
• Resolve customer issues efficiently, working towards a satisfactory resolution for each customer
• Document customer interactions and maintain accurate records
• Escalate complex issues to Team Lead or Supervisor as needed

JIO Careers

Skills:

• Excellent communication and interpersonal skills
• Empathy and compassion for customers
• Active listening and problem-solving skills
• Ability to remain calm and professional under pressure
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Familiarity with customer relationship management (CRM) software is a plus