Jio Recruitment 2024

Jio is seeking a customer-centric and highly motivated individual to join our team as a Call Center Representative. As a Call Center Representative, you will play a pivotal role in providing exceptional customer service to our valued Jio subscribers. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and escalating complex matters to the appropriate teams.

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Responsibilities:

• Handle inbound and outbound calls efficiently and professionally
• Actively listen to customer inquiries, concerns, and complaints
• Provide accurate and up-to-date information regarding Jio products and services
• Resolve customer issues promptly and effectively
• Escalate complex matters to the appropriate teams for further assistance
• Maintain detailed records of customer interactions and outcomes
• Adhere to established call center protocols and guidelines

JIO Careers

Skills:

• Excellent communication and interpersonal skills
• Ability to build rapport and establish trust with customers
• Strong problem-solving and decision-making skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to work independently and as part of a team