Jio Recruitment 2024

We are seeking a customer-centric and detail-oriented Help Desk Agent to join our team. As a Help Desk Agent, you will be the first point of contact for our valued customers, providing technical support and resolving their inquiries promptly and efficiently. You will play a crucial role in ensuring customer satisfaction and maintaining Jio's reputation for exceptional customer service.

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Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate technical support.
• Diagnose and resolve customer issues related to Jio products and services.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate team for further assistance.
• Provide proactive customer education and guidance to prevent future issues.

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Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Patience and empathy to handle customer frustrations effectively.