12th Pass, Graduate, Post Graduate
Meesho Recruitment 2024
About Meesho
Meesho is on a mission to revolutionize social commerce in India. We're building a powerful platform that empowers millions of aspiring entrepreneurs, primarily women, to start and grow their online businesses. Through our innovative tools and services, social resellers leverage their social networks on WhatsApp, Facebook, and other platforms to sell a wide variety of trendy and affordable products. We handle everything from sourcing and logistics to payments, making it easy for anyone to become a successful online seller.
Why Join Us as a Customer Service Executive?
In this dynamic role, you'll be at the heart of Meesho's customer experience. You'll play a vital role in ensuring the success of our social resellers by providing exceptional support and resolving their queries promptly and efficiently. This fast-paced environment offers a unique opportunity to hone your communication and problem-solving skills while making a real impact on the lives of countless entrepreneurs.
Position: Customer Service Executive (Remote)
Company: Meesho
Location: Remote (All India)
Job Summary
As a Customer Service Executive at Meesho, you'll be the first line of support for our vibrant community of social resellers. You'll address their inquiries through various channels, including email, chat, and phone. Your responsibilities will encompass a range of tasks, from providing product information and order updates to resolving order-related issues, returns, and refunds. You'll also play a crucial role in gathering valuable customer feedback to help us continuously improve our platform and services.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone, ensuring a positive customer experience.
- Provide accurate and up-to-date information on Meesho's policies, products, services, and order statuses.
- Efficiently resolve customer complaints and issues, escalating complex cases to the appropriate team when necessary.
- Maintain detailed records of all customer interactions for future reference.
- Proactively identify and report recurring customer issues to contribute to platform improvement.
- Actively listen to customer feedback and use it to suggest process optimizations and product enhancements.
- Strive to exceed customer expectations by going the extra mile to deliver exceptional service.
Required Skills and Qualifications
- Excellent written and verbal communication skills in English and Hindi.
- Strong problem-solving and analytical abilities.
- Ability to prioritize tasks effectively and manage multiple inquiries simultaneously in a fast-paced environment.
- A keen eye for detail and a commitment to accuracy.
- Excellent interpersonal and customer service skills with a passion for building positive relationships.
- Proficiency in using computers and common customer service software.
- Adaptability and a willingness to learn new things quickly.
Experience
This role is open to both freshers and experienced candidates. For freshers, a strong academic background, excellent communication skills, and a passion for customer service are essential. Experienced candidates with a proven track record of success in customer service roles will be given preference.
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Why Join Meesho?
- Make a Difference: Be part of a revolutionary platform that empowers millions of social resellers to achieve financial independence.
- Growth Opportunities: Build a rewarding career with a high-growth startup at the forefront of social commerce.
- Remote Work: Enjoy the flexibility and convenience of working from the comfort of your home.
- Positive and Collaborative Work Environment: Work alongside a passionate and supportive team dedicated to a common goal.
- Competitive Compensation and Benefits: Receive a competitive salary and benefits package to support your career aspirations.
- Continuous Learning and Development: Benefit from ongoing training opportunities to enhance your skills and stay ahead of the curve.
Application Process
To apply, please submit your resume and a cover letter expressing your interest in the position.
Join the Meesho Movement!
At Meesho, we believe in fostering a culture of innovation, collaboration, and empowerment. If you're a passionate individual with a desire to make a real difference, we encourage you to apply. Become part of our dynamic team and help us shape the future of social commerce in India!
General Overview
This job description provides a comprehensive overview of the Customer Service Executive role at Meesho. It highlights the company's mission, the value proposition of the position, the key responsibilities, required skills and qualifications, the benefits of joining Meesho, and the application process. We encourage you to apply if you're a highly motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
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