Myntra Recruitment 2024

Myntra, a leading e-commerce platform for fashion and lifestyle products in India, is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued customers, helping them achieve their business goals and maximize their ROI on the Myntra platform.

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Responsibilities:

• Build and maintain close relationships with a portfolio of Myntra's enterprise customers.
• Understand and analyze customer needs, pain points, and business objectives.
• Develop and implement tailored customer success plans to help customers achieve their goals.
• Provide ongoing training and support to customers on the Myntra platform and its features.
• Proactively identify and address customer issues, ensuring timely resolutions and preventing churn.
• Monitor customer usage patterns and feedback to identify areas for improvement and product enhancements.
• Contribute to the overall success of Myntra's customer retention and growth strategies.

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Skills:

• Strong understanding of customer success principles and methodologies.
• Proven track record of success in building and managing relationships with enterprise customers.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong analytical and problem-solving skills, with the ability to identify and address customer challenges effectively.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Proficient in using Myntra's platform and related tools.