Myntra Recruitment 2024
Myntra, India's leading fashion e-commerce platform, is seeking a highly motivated and customer-centric Customer Officer to join our dynamic team. As a Customer Officer, you will play a crucial role in providing exceptional customer service, handling customer inquiries and complaints, and contributing to the overall satisfaction of our valued customers.
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- Handle customer inquiries, complaints, and feedback in a professional, timely, and empathetic manner.
- Provide accurate and up-to-date information on Myntra's products, services, and policies to customers.
- Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
- Proactively identify and address potential customer concerns to prevent escalation.
- Collect and analyze customer feedback to identify trends, patterns, and areas for improvement.
- Work closely with cross-functional teams, including sales, marketing, and operations, to ensure a seamless customer experience.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers from diverse backgrounds.
- Excellent problem-solving and decision-making skills, with the ability to handle complex customer issues effectively.
- Proficiency in Microsoft Office Suite and CRM software applications.
- Strong analytical and data interpretation skills.
- Ability to work independently and as part of a team.
- Fluency in English is essential, and knowledge of a second language is a plus.