Myntra Recruitment 2024

Myntra, a leading e-commerce platform for fashion and lifestyle products, is seeking a passionate and customer-centric Customer Service Representative (CSR) to join our team. As a CSR, you will play a pivotal role in ensuring our customers have a seamless and delightful shopping experience. You will be responsible for handling a high volume of inquiries, complaints, and feedback through various channels, including phone, email, and chat. Your empathy, problem-solving skills, and dedication to customer satisfaction will be instrumental in upholding Myntra's reputation for exceptional customer service.

Myntra Jobs Near Me

Responsibilities:

• Respond promptly and professionally to customer inquiries, complaints, and feedback via phone, email, and chat
• Actively listen to customer concerns and identify the root cause of their issues
• Provide accurate and helpful information to customers, ensuring they understand Myntra's products, services, and policies
• Resolve customer issues efficiently, working towards a satisfactory resolution for each customer
• Document customer interactions and maintain accurate records
• Escalate complex issues to Team Lead or Supervisor as needed
• Proactively identify and address potential customer issues to prevent escalation

Myntra Careers

Skills:

• Excellent communication and interpersonal skills, with a demonstrated ability to build rapport with customers
• Empathy and compassion for customers, with a genuine desire to assist them in resolving their issues
• Active listening and problem-solving skills, with the ability to identify the root cause of customer concerns and develop effective solutions
• Ability to remain calm and professional under pressure, even when dealing with challenging or irate customers
• Strong written and verbal communication skills, with the ability to clearly convey information and resolve issues effectively
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Familiarity with customer relationship management (CRM) software is a plus