Myntra Recruitment 2024

We are seeking energetic and customer-centric individuals to join our growing team as Call Center Representatives. In this exciting role, you will play a crucial role in providing exceptional customer service and support to our valued customers.

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Responsibilities:

• Answering Calls and Inquiries:
  • Respond to incoming calls and online inquiries promptly and professionally.
  • Listen actively to customer concerns and questions.
  • Provide accurate and helpful information about Myntra products, services, and policies.
  • Resolve customer issues efficiently and effectively.
• Processing Orders and Requests:
  • Process orders, returns, and exchanges accurately and timely.
  • Update customer information and address any account-related issues.
  • Follow up with customers to ensure their satisfaction.
• Promoting Products and Services:
  • Provide information about new products and promotions to customers.
  • Upsell and cross-sell products to increase customer satisfaction and sales.
  • Generate leads and contribute to sales goals.

Myntra Careers

Skills:

• Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to listen actively and empathize with customers.
  • Clear and concise communication style.
• Problem-Solving Skills:
  • Ability to identify and analyze customer issues effectively.
  • Develop and implement solutions to resolve customer problems promptly.
  • Strong decision-making and critical thinking skills.
• Technical Skills:
  • Proficient in using computers and customer service software.
  • Ability to learn and adapt to new technology quickly.
  • Basic understanding of online fashion industry is a plus.