Myntra Recruitment 2024
We are seeking a passionate and customer-centric individual to join our Customer Service team as a Customer Service Representative. You will be responsible for resolving customer inquiries and issues promptly and efficiently, ensuring their satisfaction and building positive relationships.
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- Respond to customer inquiries and complaints through various channels, including email, phone, and chat.
- Investigate customer issues and provide accurate and timely resolutions.
- Explain Myntra's policies and procedures clearly and concisely.
- Offer product recommendations and upsell or cross-sell products where appropriate.
- Assist with order tracking, returns, and refunds.
- Maintain detailed records of customer interactions and resolutions.
- Escalate complex issues to senior team members when necessary.
- Participate in training programs to enhance knowledge and skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to remain calm and professional under pressure.
- Excellent time management and organizational skills.
- Proficient in computer skills and MS Office Suite.