Myntra Recruitment 2024

We are seeking a passionate and customer-centric individual to join our Customer Service team as a Customer Service Representative. You will be responsible for resolving customer inquiries and issues promptly and efficiently, ensuring their satisfaction and building positive relationships.

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Responsibilities:

• Respond to customer inquiries and complaints through various channels, including email, phone, and chat.
• Investigate customer issues and provide accurate and timely resolutions.
• Explain Myntra's policies and procedures clearly and concisely.
• Offer product recommendations and upsell or cross-sell products where appropriate.
• Assist with order tracking, returns, and refunds.
• Maintain detailed records of customer interactions and resolutions.
• Escalate complex issues to senior team members when necessary.
• Participate in training programs to enhance knowledge and skills.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to remain calm and professional under pressure.
• Excellent time management and organizational skills.
• Proficient in computer skills and MS Office Suite.