Myntra Recruitment 2024

Myntra, India's leading fashion e-commerce platform, is seeking a highly motivated and customer-focused Customer Experience Agent to join our team and contribute to our continued success in the fashion industry. As a Customer Experience Agent, you will play a crucial role in providing exceptional customer service, resolving customer issues, and ensuring that our customers have a positive and satisfying experience with Myntra.

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Responsibilities:

• Provide exceptional customer service to Myntra customers via phone, email, and chat.
• Resolve customer inquiries, complaints, and issues promptly and effectively.
• Handle product returns, exchanges, and refunds.
• Provide product information and recommendations to customers.
• Gather customer feedback and identify areas for improvement.
• Stay up-to-date on Myntra's policies, procedures, and product offerings.

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Skills:

• Strong customer service skills and a genuine commitment to providing exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects and deadlines.
• Proficiency in Microsoft Office Suite and customer service software tools.