Myntra Recruitment 2024
The Help Desk Executive is a vital role in our Customer Care team, responsible for providing exceptional support to customers across various touchpoints. You will be the first line of contact for our customers, addressing their queries, concerns, and requests with empathy, knowledge, and efficiency.
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- Answer customer inquiries: Respond promptly and effectively to customer inquiries via email, phone, and chat, resolving their issues related to orders, returns, payments, technical difficulties, and more.
- Provide accurate information: Utilize your deep knowledge of Myntra's policies, products, and services to provide accurate and up-to-date information to customers, ensuring they make informed decisions.
- Proactively troubleshoot problems: Identify and resolve customer issues efficiently, working independently or collaborating with other teams when needed.
- Maintain positive relationships: Build rapport with customers, actively listen to their concerns, and go the extra mile to exceed their expectations.
- Contribute to continuous improvement: Actively participate in training sessions, share feedback and ideas, and contribute to improving processes and resources for better customer service.
- Strong communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex information in a way that is easy for customers to understand.
- Empathy and customer focus: A genuine desire to help others and a passion for providing exceptional customer service.
- Problem-solving skills: The ability to analyze customer issues, identify the root cause, and implement effective solutions.
- Technical skills: Proficiency in using computers, email, and chat platforms, with basic understanding of online shopping processes.
- Adaptability and learning agility: The ability to learn quickly, adapt to new situations, and handle multiple tasks simultaneously.