Myntra Recruitment 2024
Myntra is seeking an enthusiastic and customer-centric Call Center Representative to join our dynamic team. As a Call Center Representative, you will play a crucial role in providing exceptional customer service to our valued customers, ensuring their satisfaction and resolving their inquiries promptly and efficiently. You will be responsible for handling a high volume of incoming calls, emails, and chat messages, addressing customer concerns, and providing technical support.
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- Handle incoming customer inquiries and complaints through various channels, including phone, email, and chat.
- Actively listen to and understand customer concerns, identify the root cause of their issues, and provide accurate and helpful solutions.
- Escalate complex or unresolved issues to senior team members for further assistance.
- Provide technical support to customers, troubleshooting issues related to their Myntra accounts, orders, and deliveries.
- Document customer interactions and maintain accurate records for future reference.
- Gather feedback from customers to identify areas for improvement and contribute to the continuous enhancement of our customer support services.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and handle challenging situations calmly and professionally.
- Strong problem-solving and analytical skills, with the ability to identify the root cause of customer issues and provide effective solutions.
- Exceptional customer service orientation, with a genuine passion for helping others and ensuring customer satisfaction.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to work independently and as part of a team, collaborating effectively with colleagues to achieve common goals.