Position title
Oracle Careers Job - Job For You - Job Change For Customer Care Associate
Job Location
India
Remote work from: IN; US; AU; NZ; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; DK; FR; DE; GR; NL; RU; ES; CH; UK; GB; DZ; KW; MA; QA; SA; MX; AE; CA; GT; DO




Base Salary
USD11-USD23 Per hour
Qualifications

12th Pass, Graduate, Post Graduate




 

Employment Type
Full-time
Description

Oracle Recruitment 2024

Are you passionate about building positive customer relationships and providing exceptional service? Do you thrive in a fast-paced environment where you can leverage your problem-solving skills to make a real difference? If so, then a career as a Customer Care Associate at Oracle could be the perfect fit for you!

Welcome to the World of Oracle

Oracle is a leading provider of cloud infrastructure and software solutions that empower businesses of all sizes to innovate and unlock their full potential. As a Customer Care Associate, you'll join a team of dedicated professionals who are committed to delivering world-class support to our valued customers around the globe.

Your Opportunity to Make a Difference (Remote Jobs)

This is a remote position, offering you the flexibility to work from anywhere with a stable internet connection. In this role, you'll be the first point of contact for our customers, providing comprehensive support and ensuring a smooth and positive experience.

Oracle Jobs Near Me

Summary

As a Customer Care Associate, you'll play a vital role in building and maintaining strong customer relationships. You'll be responsible for answering customer inquiries across various channels, troubleshooting technical issues, and providing clear and concise solutions. Your ability to build rapport, actively listen, and think critically will be essential to resolving customer concerns and exceeding expectations.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Gather and analyze customer information to accurately identify and diagnose issues.
  • Provide clear and concise solutions to customer problems, leveraging your knowledge of Oracle products and services.
  • Research and escalate complex issues to the appropriate team members for further resolution.
  • Document customer interactions and maintain accurate records for future reference.
  • Proactively identify opportunities to upsell and cross-sell additional products and services.
  • Adhere to established company policies and procedures.
  • Continuously learn and stay updated on the latest Oracle products and services.

Required Skills and Qualifications

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Active listening skills to effectively understand customer needs and concerns.
  • Strong problem-solving and analytical skills to identify and resolve customer issues.
  • A proficiency in using computers and navigating various software applications.
  • Excellent written and verbal communication skills in English.
  • The ability to work independently while also being a team player.
  • A positive and enthusiastic attitude with a commitment to providing exceptional customer service.

Experience

This role is open to both recent graduates (freshers) and individuals with customer service experience.

Why Join Oracle?

Oracle offers a dynamic and rewarding work environment where you can learn, grow, and contribute to the success of a global leader. Here are just a few reasons why you'll love working at Oracle:

  • Opportunity for Growth: We offer comprehensive training programs and development opportunities to help you advance your career.
  • Competitive Compensation and Benefits: We provide a competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans.
  • Remote Work Flexibility: Enjoy the flexibility of working from anywhere with a stable internet connection.
  • Collaborative Culture: We foster a collaborative and supportive work environment where you can learn from your peers and contribute your unique talents.
  • Make a Real Impact: You'll have the opportunity to make a real difference by providing exceptional service to our customers and helping them achieve their goals.

Application Process

To apply, please submit your resume and cover letter online. In your cover letter, be sure to highlight your relevant skills and experience, and why you're interested in this role at Oracle.

Ready to Join Our Team?

If you're a passionate and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply! We offer a rewarding career path with the opportunity to learn, grow, and make a real impact.

In Conclusion

As a Customer Care Associate at Oracle, you'll play a vital role in ensuring our customers have a positive and successful experience. You'll be the face of Oracle, providing exceptional service and building strong relationships with our valued clients. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today!

Important Links

Find the Link in Apply Now Button



Date posted
March 19, 2024
Valid through
December 31, 2024
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Position: Oracle Careers Job - Job For You - Job Change For Customer Care Associate

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