Position title
Samsung Careers - Job Alerts - Fast Job - Customer Support Analyst Post
Job Location
Narasimharaja Colony, Bangalore, Karnataka, 560019, India




Base Salary
USD19-USD24 Per hour
Qualifications

12th passed/ Graduate

Employment Type
Full-time




 

Description

Samsung Recruitment

Samsung, a global leader in consumer electronics, is seeking a highly motivated and customer-centric Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service to our valued users, resolving their inquiries and concerns promptly, and contributing to the overall success of Samsung's customer care operations. Your expertise in technical support, problem-solving, and communication will be instrumental in maintaining Samsung's reputation for providing excellent customer care.

Samsung Jobs Near Me

Responsibilities:

  • Provide technical support to customers via phone, email, and chat, assisting them with troubleshooting and resolving issues related to Samsung products
  • Gather and analyze customer feedback to identify areas for improvement and enhance the customer experience
  • Escalate complex issues to the appropriate team members for further resolution
  • Maintain accurate records of customer interactions and follow up on outstanding issues promptly
  • Stay up-to-date on the latest Samsung products, features, and software updates
  • Provide training and support to new customer support representatives

   

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Samsung Careers

Skills:

  • Strong understanding of technical concepts and principles related to Samsung products, including smartphones, tablets, televisions, and home appliances
  • Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve technical issues promptly
  • Excellent communication and interpersonal skills, with the ability to listen attentively, empathize with customers, and convey technical information clearly and concisely
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office Suite and customer relationship management (CRM) software
  • Fluency in English and the ability to speak and understand local languages is a plus

   

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Important Links

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Date posted
February 10, 2024
Valid through
August 31, 2024
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Position: Samsung Careers - Job Alerts - Fast Job - Customer Support Analyst Post

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