Samsung Recruitment 2023

The Customer Experience Manager is responsible for overseeing the customer experience at Samsung. This includes tasks such as developing and implementing customer service policies and procedures, managing customer service teams, and tracking customer satisfaction metrics.

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Responsibilities:

• Develop and implement customer service policies and procedures
• Manage customer service teams
• Track customer satisfaction metrics
• Conduct customer surveys and interviews
• Identify and resolve customer service issues
• Advise on customer service initiatives
• Represent Samsung to customers and stakeholders

Skills:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Proficient in Microsoft Office Suite
• Knowledge of customer service principles and practices