Samsung Recruitment 2024

Samsung, a global leader in consumer electronics, is seeking a highly motivated and customer-centric Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a crucial role in providing exceptional customer service to our valued users, resolving their inquiries and concerns promptly, and contributing to the overall success of Samsung's customer care operations. Your expertise in technical support, problem-solving, and communication will be instrumental in maintaining Samsung's reputation for providing excellent customer care.

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Responsibilities:

• Provide technical support to customers via phone, email, and chat, assisting them with troubleshooting and resolving issues related to Samsung products
• Gather and analyze customer feedback to identify areas for improvement and enhance the customer experience
• Escalate complex issues to the appropriate team members for further resolution
• Maintain accurate records of customer interactions and follow up on outstanding issues promptly
• Stay up-to-date on the latest Samsung products, features, and software updates
• Provide training and support to new customer support representatives

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Skills:

• Strong understanding of technical concepts and principles related to Samsung products, including smartphones, tablets, televisions, and home appliances
• Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve technical issues promptly
• Excellent communication and interpersonal skills, with the ability to listen attentively, empathize with customers, and convey technical information clearly and concisely
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software
• Fluency in English and the ability to speak and understand local languages is a plus