Samsung Recruitment 2024

Samsung Electronics is seeking a highly motivated and customer-centric Customer Service Trainee to join our dynamic team. As a Customer Service Trainee, you will play a crucial role in providing exceptional customer service to Samsung's customers, ensuring a seamless and enjoyable customer experience. Your expertise in customer interactions, problem-solving, and attention to detail will be instrumental in maintaining Samsung's reputation for providing world-class customer service.

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Responsibilities:

• Handle inbound and outbound calls, emails, and social media interactions to address customer inquiries, complaints, and requests
• Provide comprehensive and accurate information on Samsung's products, services, and warranty policies
• Resolve customer issues and concerns promptly and effectively, ensuring a positive resolution
• Process refunds, cancellations, and other customer requests as per company guidelines
• Maintain a positive and professional demeanor, demonstrating empathy, patience, and understanding towards all customers

Samsung Careers

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers, convey complex information clearly, and listen effectively
• Strong problem-solving and decision-making skills, with the ability to identify and resolve customer issues promptly and effectively
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple interactions simultaneously, and meet deadlines under pressure
• Strong attention to detail and commitment to accuracy