Position title
TCS Hiring Jobs – Job Recruitment – Help Desk
Job Location
Teynampet West, Chennai, Tamil Nadu, 600006, India
Base Salary
USD18-USD24 Per hour
Qualifications
Graduate
Employment Type
Full-time
Description
TCS Recruitment
At TCS, we believe in creating a workplace where innovation thrives, and our people grow. As a global leader in [industry/sector], we are dedicated to providing exceptional solutions that empower businesses to thrive. Our Help Desk team plays a crucial role in ensuring seamless operations and customer satisfaction.
TCS Jobs Near Me
Responsibilities:
- Customer Support Excellence:
- Provide first-level support to end-users, addressing their technical issues with patience and professionalism.
- Effectively troubleshoot and resolve hardware and software problems, escalating complex issues to the appropriate teams when necessary.
- Ensure timely and accurate documentation of support interactions, contributing to a comprehensive knowledge base for future reference.
- Communication and Collaboration:
- Collaborate with cross-functional teams to escalate and resolve issues efficiently.
- Communicate technical information in a clear and understandable manner to non-technical users.
- Proactively update users on the status of their requests, fostering a culture of transparency and customer satisfaction.
- Continuous Improvement:
- Identify recurring issues and contribute to the development of solutions for common problems.
- Stay abreast of industry trends and emerging technologies to provide proactive support and recommendations.
- Participate in training sessions to enhance technical skills and stay aligned with evolving organizational needs.
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TCS Careers
Skills:
- Technical Proficiency:
- Demonstrated expertise in troubleshooting hardware and software issues.
- Familiarity with operating systems, network protocols, and software applications.
- Ability to adapt to new technologies and learn quickly in a dynamic environment.
- Communication Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills to interact effectively with end-users and collaborate with team members.
- Active listening skills with the ability to empathize and resolve user concerns.
- Problem-Solving:
- Analytical mindset with a keen eye for detail.
- Proven ability to diagnose and resolve technical issues in a timely manner.
- Capacity to work under pressure and prioritize tasks effectively.
Tags: TCS recruitment, job opportunities, career, hiring, job search, job application, TCS careers, work at TCS , job openings, job vacancies, job opportunities at TCS , TCS jobs, TCS recruitment 2024, TCS hiring 2024
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Hiring organization
![Tata consultancy Services Tata consultancy Services](https://mma.prnewswire.com/media/449425/TATA_CONSULTANCY_SERVICES_Logo.jpg?p=facebook)
Date posted
February 1, 2024
Valid through
August 31, 2024
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