Position title
TCS Hiring – TCS Recruitment – Help Desk Posts
Job Location
Teynampet West, Chennai, Tamil Nadu, 600006, India




Base Salary
USD18-USD24 Per hour
Qualifications

Graduate

Employment Type
Full-time




 

Description

TCS Recruitment

At TCS, we believe in creating a workplace where innovation thrives, and our people grow. As a global leader in [industry/sector], we are dedicated to providing exceptional solutions that empower businesses to thrive. Our Help Desk team plays a crucial role in ensuring seamless operations and customer satisfaction.

TCS Jobs Near Me

Responsibilities:

  • Customer Support Excellence:
    • Provide first-level support to end-users, addressing their technical issues with patience and professionalism.
    • Effectively troubleshoot and resolve hardware and software problems, escalating complex issues to the appropriate teams when necessary.
    • Ensure timely and accurate documentation of support interactions, contributing to a comprehensive knowledge base for future reference.
  • Communication and Collaboration:
    • Collaborate with cross-functional teams to escalate and resolve issues efficiently.
    • Communicate technical information in a clear and understandable manner to non-technical users.
    • Proactively update users on the status of their requests, fostering a culture of transparency and customer satisfaction.
  • Continuous Improvement:
    • Identify recurring issues and contribute to the development of solutions for common problems.
    • Stay abreast of industry trends and emerging technologies to provide proactive support and recommendations.
    • Participate in training sessions to enhance technical skills and stay aligned with evolving organizational needs.

   

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TCS Careers

Skills:

  • Technical Proficiency:
    • Demonstrated expertise in troubleshooting hardware and software issues.
    • Familiarity with operating systems, network protocols, and software applications.
    • Ability to adapt to new technologies and learn quickly in a dynamic environment.
  • Communication Skills:
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills to interact effectively with end-users and collaborate with team members.
    • Active listening skills with the ability to empathize and resolve user concerns.
  • Problem-Solving:
    • Analytical mindset with a keen eye for detail.
    • Proven ability to diagnose and resolve technical issues in a timely manner.
    • Capacity to work under pressure and prioritize tasks effectively.

 

Tags: TCS recruitment, job opportunities, career, hiring, job search, job application, TCS   careers, work at TCS , job openings, job vacancies, job opportunities at TCS , TCS jobs, TCS   recruitment 2024, TCS hiring 2024

   

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Important Links

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Date posted
February 10, 2024
Valid through
August 31, 2024
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Position: TCS Hiring – TCS Recruitment – Help Desk Posts

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