Position title
TCS Recruitment - Free Job Alert - IT Jobs - Desktop Support Post
Job Location
Teynampet West, Chennai, Tamil Nadu, 600006, India




Base Salary
USD23-USD29 Per hour
Qualifications

Graduate

Employment Type
Full-time




 

Description

TCS Recruitment

At TCS, we believe in the power of technology to transform businesses and improve the lives of individuals worldwide. As a global leader in IT services, consulting, and business solutions, we strive to create a positive impact through innovation and collaboration. Join us in shaping the future of technology.

TCS Jobs Near Me

Responsibilities:

  • End-User Support:
    • Provide exceptional support to end-users, addressing and resolving desktop-related issues promptly and efficiently.
    • Collaborate with cross-functional teams to ensure the smooth deployment and maintenance of desktop systems, applications, and peripherals.
    • Offer training and guidance to end-users on utilizing IT resources effectively, promoting a culture of self-sufficiency.
  • Technical Troubleshooting:
    • Diagnose and troubleshoot hardware, software, and network-related problems, applying analytical and problem-solving skills.
    • Escalate complex issues to appropriate teams and actively participate in the resolution process, ensuring minimal disruption to end-user productivity.
    • Maintain accurate records of reported issues, resolutions, and preventive measures to enhance the overall support process.
  • IT Infrastructure Maintenance:
    • Collaborate with IT administrators to perform routine maintenance tasks, including updates, patches, and system upgrades.
    • Monitor and manage inventory levels of desktop equipment and accessories, ensuring adequate stock for timely replacements and upgrades.
    • Implement and enforce security policies and measures to safeguard desktop systems and sensitive data.

   

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TCS Careers

Skills:

  • Technical Proficiency:
    • In-depth knowledge of desktop operating systems (Windows, MacOS) and proficiency in troubleshooting related issues.
    • Familiarity with hardware components, peripherals, and their integration within a corporate IT environment.
    • Strong understanding of networking concepts and protocols.
  • Customer Focus:
    • Excellent interpersonal and communication skills to provide top-notch customer support.
    • Ability to translate technical jargon into user-friendly language, facilitating effective communication with end-users.
    • A customer-centric approach with a commitment to delivering high-quality service.
  • Problem-Solving Skills:
    • Proven ability to analyze and solve complex technical issues in a dynamic and fast-paced environment.
    • Detail-oriented with a systematic approach to problem-solving and a proactive mindset.
    • Capacity to adapt to new technologies and stay updated on industry trends.

   

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Important Links

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Date posted
February 1, 2024
Valid through
August 31, 2024
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Position: TCS Recruitment - Free Job Alert - IT Jobs - Desktop Support Post

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